Find answers to common questions about ordering, delivery, returns, our materials and their care.
BääBää offers genuine sheepskins, reindeer hides and bespoke interior solutions for private homes and design projects. Whether you are selecting a hide for your interior, exploring materials for a project or need assistance with an order, we are here to help.
Choose your preferred products from our online store and add them to your basket. At checkout, you can review your order, enter your delivery details and select from the available payment methods.
Once your payment has been completed, you will receive an order confirmation by email. A separate dispatch confirmation will follow once your order has been processed and shipped.
Delivery times depend on product availability, any required production time, the delivery address and the shipping method selected. For in-stock items, estimated delivery times are usually 2–4 working days within Finland and 4–10 working days for international orders.
Some of our products are made to order. The estimated processing and production times for these items are generally:
Where possible, an estimated lead time is provided on the individual product page. Material availability, order quantities, product-specific requirements and seasonal demand may affect delivery times.
Available delivery methods depend on your delivery address, the contents of your order and the size of the shipment. The options available for your order will be displayed at checkout.
We work with established delivery partners, including Posti, Matkahuolto, PostNord, GLS and UPS. Once your order has been dispatched, you will receive a shipping confirmation with a tracking number so you can follow your parcel’s progress.
All shipments include tracking.
BääBää delivers to Finland and to selected international destinations available through our online store. The current list of delivery destinations and the shipping options available for your order are displayed at checkout.
If you would like to place an order to a country not listed at checkout, please contact our customer service. We will be happy to check whether delivery can be arranged.
We offer a free shipping option for consumer orders delivered to mainland Finland, with no minimum order value.
For deliveries to Åland and destinations outside Finland, shipping costs depend on the destination, shipment size and selected shipping method.
For consumer orders over €400 delivered outside Finland, a free shipping option is available within BääBää’s international delivery area. The order total must exceed €400 to qualify. The available shipping options and final shipping cost are displayed at checkout before you confirm your order.
Free shipping does not apply to B2B orders unless otherwise agreed.
If you need to change your order or delivery address, please contact our customer service as soon as possible and include your order number. Changes can only be made if the order has not progressed too far in processing and the shipping arrangements allow.
Once your order has been dispatched, we can no longer guarantee changes to the delivery address. You may be able to request a delivery change directly from the shipping carrier, subject to its terms and available services.
If you have specific preferences regarding the selection, shade, size or preparation of a product, you can let us know when adding the item to your basket or enter your request in the special instructions section of the shopping basket. Alternatively, you can contact our customer service before placing your order at info@baabaa.fi.
Where possible, please specify the product you are interested in and describe your preferences or the result you have in mind. Genuine sheepskins and reindeer hides naturally vary in shade, texture, shape and other characteristics. We are happy to help you find a suitable option based on the materials currently available.
We will confirm separately whether your request can be accommodated and whether it affects the price or delivery time. Please note that submitting a special request does not guarantee that it can be fulfilled, as this depends on the availability and natural characteristics of the materials.
At BääBää, you can choose from a range of payment methods provided by Paytrail and Shopify Payments. Depending on the options available at checkout, you can pay for your order at the time of purchase or choose an invoice or instalment payment option to pay later or in several instalments.
Online Banking
Nordea, OP, Danske Bank, Savings Banks, Oma Savings Bank, POP Bank, Aktia, Ålandsbanken, S-Bank and iDEAL.
Card Payments
Visa, Mastercard, Maestro, American Express, UnionPay and Bancontact.
Mobile Payments
Apple Pay, Google Pay, MobilePay and Siirto.
Invoice and Instalment Payments
Klarna, OP Tililuotto, Walley and Walley Business Invoice.
Payment method availability may vary depending on your order and the payment provider. The options available for your order are displayed at checkout before you confirm your purchase. Invoice and instalment payments are subject to the respective provider’s terms and conditions.
Payment is processed according to the terms of your chosen payment method and payment provider. Once your payment has been completed successfully, you will receive an order confirmation by email.
If your payment fails or you do not receive an order confirmation, first check your spam folder and your payment account for the transaction status. If you need further assistance, please contact our customer service.
Consumer customers generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. If an order is delivered in several shipments, the withdrawal period begins when the last item or shipment is received.
The right of withdrawal is governed by consumer protection legislation, which provides for certain exceptions. For example, products made to the customer's specifications or clearly personalised may be exempt from the right of withdrawal.
For full details, please refer to our online store’s Return and Refund Policy.
You can submit a statutory withdrawal notice electronically using the withdrawal function in our online store. The withdrawal button is located in the website footer.
Alternatively, you can notify us of your withdrawal by sending an email to info@baabaa.fi. Please include your order number and clearly state that you wish to withdraw from your purchase.
Your withdrawal notice must be submitted within the applicable withdrawal period. Simply returning the product or failing to collect the parcel does not, on its own, constitute a valid withdrawal notice.
If you are exercising your statutory right of withdrawal, submit your withdrawal notice first. BääBää will then provide you with return instructions and a return label to attach to the parcel. Please wait for our instructions before sending the item back to ensure your return is handled correctly.
You have the right to examine the item and assess its characteristics, nature and functionality in the same way as you would in a physical shop. If the item has been handled beyond what is necessary for this assessment, you may be liable for any resulting reduction in its value, in accordance with applicable consumer protection legislation.
Please pack the item carefully to protect it during return shipping.
The return shipping cost for standard parcels originally delivered to mainland Finland is €13.90. For oversized shipments, such as large rugs, the return cost is based on the applicable rates charged by the shipping carrier.
For returns from Åland or outside Finland, the customer is responsible for the return shipping costs. These costs depend on the shipping service used, the size of the shipment and the country of return. Please contact our customer service for an estimate before sending your return.
When exercising the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, unless BääBää has stated otherwise. If a return is due to a defect for which BääBää is responsible, we cover the return shipping costs in accordance with applicable legislation.
When you exercise your statutory right of withdrawal, we will refund all payments received without undue delay and no later than 14 days after receiving your withdrawal notice. However, we may withhold the refund until we have received the returned goods.
Refunds are issued using the same payment method you used for the original purchase. Your bank or payment provider may require additional processing time before the refund appears in your account.
If you would like a different size, colour or product, the simplest option is usually to return the original item and place a new order. This allows us to confirm the availability of your preferred item directly.
Returns are subject to our online store’s return policy and applicable return shipping costs. If you are unsure how to proceed, please contact our customer service before sending the item back.
If your item arrives damaged, is faulty or is not the item you ordered, please contact our customer service at info@baabaa.fi.
Include your order number and a description of the issue. If possible, attach photographs of the item and its packaging to help us assess the situation.
Please do not return the item at your own expense before receiving instructions from us. Claims relating to faulty or incorrect items are handled separately from standard order cancellations and returns. Your rights as a consumer are governed by applicable consumer protection legislation.
Genuine sheepskins and reindeer hides are natural materials, each with its own distinctive characteristics. The shade, length, curl, density and texture of the wool or hair, as well as the shape of the hide, can vary from one piece to another.
Product images and stated dimensions provide a guide to the item, but the appearance of a natural material may differ slightly from what is shown in photographs. These variations are an inherent characteristic of genuine hides.
If you are looking for a particular shade, size or texture, please contact our customer service before placing your order.
The right size depends on how you intend to use the sheepskin and the look you want to achieve. For a chair, sofa or bench, choose a size that complements the proportions of the furniture. A larger sheepskin can drape over the edges of a seat, while a smaller one may be better suited as a seat cover.
The dimensions listed on our product pages are approximate, as the shape and size of genuine hides naturally vary. If you need several sheepskins for a coordinated interior or design project, we can help you select suitable sizes and materials.
Please note that all measurements are approximate, as every sheepskin is unique.
BääBää sources its sheepskins and reindeer hides through selected suppliers in the Nordic countries and across the European Union. Each hide is a by-product of the meat industry, making use of a material valued for its distinctive character and suitability for interiors.
The country of origin and material characteristics vary by product. Where available, further details are provided on the individual product page. For specific information about a hide’s origin or characteristics, please contact our customer service.
BääBää hides are tanned within the European Union using modern eco-tan methods, with consideration given to the characteristics of the material and the quality of the finished hide.
The tanning process focuses on preserving the softness and natural feel of the wool, while achieving a supple, suede-like finish on the leather side.
BääBää sheepskins and reindeer hides can be used throughout the home, from chairs, sofas and benches to beds. They also lend themselves to a range of interior and design projects.
Suitability depends on the intended application and the characteristics of the individual hide. If you are considering a hide for a piece of furniture or a larger design project, we can help you assess the available materials and identify suitable options.
Yes. Through BääBää Atelier, we offer bespoke sewing and made-to-measure solutions that bring multiple hides together to form a considered, cohesive whole. Applications include custom-sized rugs, furniture upholstery and individual interior pieces.
Each project begins with the intended design and careful selection of suitable hides. We consider dimensions, tonal variation, material characteristics and technical requirements to develop a solution tailored to the project.
Contact us to discuss your vision, material requirements and possibilities for a bespoke commission.
To keep a sheepskin fresh, airing and gently shaking it outdoors is often enough. If needed, the wool can be gently brushed using a brush suitable for sheepskins.
Avoid excessive moisture on the leather side, harsh cleaning products and direct heat. The appropriate care method depends on how the sheepskin has been processed and the structure of its wool, so always check the product-specific instructions before cleaning.
For detailed guidance, please refer to the BääBää sheepskin care guide.
The care a hide requires depends on the length and structure of the wool, as well as the appearance you wish to maintain.
Short-wool and curly-wool sheepskins generally require little maintenance. Gentle shaking and airing help keep the hide fresh. Brushing is usually unnecessary.
Long-wool sheepskins may benefit from occasional gentle brushing if the wool becomes flattened or tangled. Brushing helps restore its loft and separate the fibres. How often this is needed depends on the individual hide and whether you prefer the wool to retain its naturally relaxed appearance or look more defined and groomed.
Always handle your sheepskin with care and avoid vigorous brushing. For detailed cleaning and care instructions, please refer to the BääBää sheepskin care guide.
Genuine sheepskins are generally not suitable for washing with water. The appropriate cleaning method depends primarily on the tanning process and the structure of the hide.
We recommend airing the sheepskin and treating small stains locally whenever possible. Do not wash the entire hide unless the product’s care instructions explicitly state that it is washable.
If you are unsure how to care for your sheepskin, please contact our customer service before cleaning it.
BääBää offers natural material solutions for individual interior and design projects.
You are welcome to contact us if you require, for example, a custom-sized piece, a composition combining several hides or materials selected for a specific project. Together, we will assess the project requirements, material availability, proposed approach, pricing and estimated lead time.
The scope, price and lead time of a bespoke commission are confirmed before the order is accepted. The right of withdrawal for bespoke products depends on the nature of the product and applicable legislation.
Yes. BääBää works with interior designers, architects, furniture makers and other professional clients seeking sheepskins, reindeer hides and natural materials for interior and design projects.
Through BääBää Atelier, we offer material selection and sourcing, curated hide combinations, bespoke sewing and made-to-measure solutions. We can help assess material suitability and develop solutions tailored to the requirements of a project, from individual interior pieces to larger compositions.
Each project is assessed individually. Pricing, material availability, production requirements and estimated lead times are confirmed according to the scope of the commission.
To discuss a project or professional enquiry, please contact us with details of your requirements.