Shipping policy
BääBää®️ Online Store Shipping Terms
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Placing an Order
Once you have placed an order, you will receive an order confirmation by email. When your package is on its way, we will send a separate shipping confirmation with a tracking number. With the tracking number, you can follow the progress of your order in real time.
You can track your package either through our delivery partner’s mobile app or website using the tracking number.
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Delivery Method and Price
Our products are delivered by Posti and its partner carriers. The delivery cost is automatically calculated in your shopping cart once you have entered the shipping address. This means you will see the delivery charges before confirming your order. We offer free delivery on all orders within Finland (excluding Åland Islands) and free delivery on International orders with value over 400€.
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Delivery Time
Shipments in Finland are delivered to the recipient within approximately 2–4 business days, and international shipments within approximately 4–8 business days depending on the destination.
Some of our products are made to order, and the delivery times for these items are listed separately in each product description.
Delivery times for our made-to-order products:
- Sheepskins: 1–2 weeks
- Reindeer hides: 1–3 weeks
- Custom-made rugs: 2–8 weeks
During peak seasons and holidays, delivery times may be longer.
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Shipping Costs
Shipping Costs in Finland:
All orders within Finland (excluding Åland Islands) are delivered free of charge with no minimum order value.
Shipping Costs for International Orders:
- Free of charge when the order value exceeds 400€
- Zone 1 shipping fee is 14.90€ (Åland Islands, Sweden, Estonia, Latvia, Lithuania, Denmark, and Germany)
- Zone 2 shipping fee is 19.90€ (Netherlands, Belgium, Spain, Italy, Austria, Greece, Luxembourg, Malta, Monaco, Portugal, France, Slovakia, Slovenia, and Hungary)
- If you would like to place an order from a country not listed, please contact our customer service
For international orders under €400, the applicable shipping cost will be shown at checkout after entering the delivery address. The shipping cost is determined based on the destination.
Free shipping does not apply to B2B orders.
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Right of Return
All orders placed in our online store come with a 14-day right of return. If you wish to return a product, always contact our customer service first. We will send you a prepaid return label, which you can attach to the return package.
Returned products must be unused, resaleable, and have the original product tags attached. Please familiarize yourself with our return policy in detail before making a return.
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Return Costs
The customer is responsible for the shipping costs resulting from the return of the product. We deduct the return postage costs directly from the refund amount.
Returns in Finland
The customer is responsible for the return shipping costs, which is a fixed fee of €13.90 within mainland Finland (excluding Åland Islands).
International Returns
The customer is responsible for the return costs of orders shipped outside Finland. The price depends on the size of the shipment and the country from which the return is made. You can find out the exact return cost by contacting our customer service – please let us know from which country the return is being made.
Zone 1: Åland Islands, Sweden, Estonia, Latvia, Lithuania, Denmark, and Germany. Return cost: 14.90 – 34.90€.
Zone 2: Netherlands, Belgium, Spain, Italy, Austria, Greece, Luxembourg, Malta, Monaco, Portugal, France, Slovakia, Slovenia, and Hungary. Return cost: 24.90 – 46.90€.