Shipping policy

 

 

 

BääBää - Online Store Delivery Terms

Last updated: 3.10.2026



1. Order Processing and Dispatch

Once you have placed an order, you will receive an order confirmation by email. Once your order has been processed and dispatched, you will receive a separate shipping confirmation.

The shipping confirmation will include a tracking number if a tracking number is available for the shipment. You can use the tracking number to follow the progress of the shipment on the transport company's website or mobile application.

Some of our products are made to order. The estimated processing and delivery time for these products is stated in the individual product information.



2. Delivery Methods

We deliver orders within Finland and to selected international destinations.

Our online store uses transport partners such as Posti, Matkahuolto, PostNord, GLS and UPS for deliveries. At checkout, you can select the delivery method and transport partner available for your order based on the delivery address.

The delivery method may be determined based on, among other things, the delivery address, the size of the shipment and the products ordered.

All shipments with tracking include a tracking number.



3. Delivery Times

 

Products in stock

  • Finland: normally 2–4 business days

  • International orders: normally 4–10 business days

Delivery times are affected by, among other things, the delivery address, the size of the shipment, the selected delivery method and the processing time of the transport company.

 

Made-to-order products

A large proportion of our products are made to order. The estimated processing and delivery time for made-to-order products is normally:

  • Sheepskins: 1–4 weeks

  • Reindeer hides: 1–4 weeks

  • Hide rugs and cushions: 2–8 weeks

  • Custom-made products: 4–12 weeks

 

The estimated product-specific delivery time is stated in connection with the product where possible. The final delivery time may be affected by, for example, material availability, special product characteristics, the quantity of the order and the season.

During the busiest seasons and around public holidays, delivery times may be longer than usual.

If there is a significant delay in the delivery of an order, we will contact the customer and provide information about the situation and, where possible, a new estimated delivery time.



4. Delivery Costs in Finland

Free delivery option for all online store orders within Mainland Finland.

Free delivery applies to consumer orders without a minimum order value.

Åland is subject to international delivery pricing.


 

5. Delivery Costs Internationally

Free delivery option for consumer orders over €400 within BääBää's delivery area.

For orders under €400, the delivery cost is determined based on the destination country and the selected delivery method. The final delivery cost is shown at checkout before the order is accepted.

Delivery charges are:

 

Zone 1 – starting from €14.90

  • Åland

  • Sweden

  • Estonia

  • Latvia

  • Lithuania

  • Denmark

  • Germany

 

Zone 2 – starting from €19.90

  • Netherlands

  • Belgium

  • Spain

  • Italy

  • Austria

  • Greece

  • Luxembourg

  • Malta

  • Monaco

  • Portugal

  • France

  • Slovakia

  • Slovenia

  • Hungary

 

If your delivery country is not among the countries available for delivery in the online store, you can contact our customer service at info@baabaa.fi.

Free delivery does not apply to B2B orders, unless delivery has been separately agreed.



6. Delivery Address

The customer is responsible for ensuring that the delivery address and contact details provided for the order are correct.

If the order has already been dispatched and the delivery address needs to be changed due to incorrect information provided by the customer, any additional costs resulting from the change may be charged to the customer in accordance with applicable legislation.

 


7. Receiving the Delivery

The customer is responsible for receiving the shipment and following any collection or delivery instructions provided by the transport company.

If the shipment is returned to us, for example because it has not been collected within the specified time, the return fee of €13.90 incurred for the shipment will be deducted from the amount we refund.


 

8. Delivery Delays

We aim to deliver orders within the stated or agreed delivery time. If a delay is caused by the transport company's operations, exceptional circumstances or another reason beyond our control, we will inform the customer when we become aware of the delay.

The statutory rights of consumer customers in the event of a delivery delay are determined in accordance with consumer protection legislation.


 

9. Damaged or Missing Shipment

If the shipment has been damaged during transport or products are missing from the order, please contact our customer service as soon as possible at info@baabaa.fi.

Please provide the order number and describe the situation. If possible, we recommend taking photographs of the damaged packaging or product.


 

10. Returns and Withdrawal

Consumer online store purchases are subject to the right of withdrawal under the Consumer Protection Act to the extent that the product is not subject to an exception provided by law.

More detailed terms, procedures and return costs relating to withdrawal and returns are set out in the separate BääBää Online Store Return Terms.

Exercising the right of withdrawal does not require the product to be in its original packaging. The consumer may examine the product in the same way as in a store, but may be liable for any reduction in the product's value to the extent that the product has been handled more than is necessary to establish its properties, functionality and nature.

 


11. B2B Orders

Business and other B2B orders are not covered by the consumer's statutory right of withdrawal under the Consumer Protection Act.

The delivery terms, delivery times, delivery costs and any other terms applicable to B2B orders may be agreed separately before the order is confirmed.

 

 

 

 

Poro Garage Oy / BääBää®
Business ID: 3152600-5
Hemmolankatu 23 A 14
08150 Lohja, Finland
info@baabaa.fi
+358 50 551 8778