We want you to feel confident at every stage of your BääBää experience. Find everything you need to know about delivery times, shipping costs, returns and refunds below.
Every sheepskin is unique. Some pieces are available from stock, while others are sourced or made to order. Product-specific details will help you understand the estimated delivery time.
At checkout, you can choose your preferred payment and delivery method.
Once your payment has been completed, you’ll receive an order confirmation by email.
We’ll process and carefully pack your order for delivery. Once it has been dispatched, you’ll receive a dispatch confirmation by email.
Your tracking number will be included in the dispatch confirmation. You can use it to follow your parcel through the delivery partner’s website or mobile app.
If an item is not currently in stock, we’ll contact you by email with an estimated delivery time.
Delivery times depend on product availability, any required production time and the delivery destination. The timeframes below are estimated total delivery times, from order placement to delivery.
The estimated delivery time for each product is provided on its product page. Actual delivery times may vary depending on material availability, order volume, specific product requirements and seasonal demand.
If a significant delay occurs, we will contact you with an update. Timelines for bespoke pieces are confirmed individually before the order is accepted.
Available delivery methods depend on your delivery address, order contents and parcel size. The options available for your order will be displayed at checkout.
We work with trusted delivery partners, including Posti, Matkahuolto, PostNord, GLS and UPS. Depending on your location and the options available, you can choose between collection-point delivery and home delivery.
We offer free shipping on all consumer orders delivered to mainland Finland, with no minimum order value.
Orders over €400 qualify for free shipping to destinations within BääBää’s international delivery area. For orders of €400 or less, shipping costs depend on the destination country and the delivery method selected.
The final shipping cost and available delivery options will be displayed at checkout before you complete your purchase. If your destination country is not available at checkout, please contact our customer service team.
Zone 1 - from €8.90
Zone 2 - from €27.90
Once your order has been processed and dispatched, you’ll receive a shipping confirmation by email with a tracking number. You can use this number to follow your delivery through the carrier’s website or mobile app.
All our shipments include tracking.
If you notice an error in your delivery address or need to make a change, please contact our customer service team as soon as possible and include your order number.
Changes can only be made if the order’s processing stage and shipping arrangements allow. Once your order has been dispatched, we cannot guarantee that the delivery address can be changed. In this case, you may wish to contact the carrier directly to enquire about available options.
Consumers have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. If an order is delivered in separate shipments, the 14-day withdrawal period begins when the final item or shipment is received.
Certain statutory exceptions apply. For example, goods made to the consumer’s specifications or clearly personalised may be exempt from the right of withdrawal. The right to withdraw from bespoke and specially commissioned items depends on the nature of the product and applicable consumer protection legislation.
Your statutory rights concerning faulty goods remain unaffected, even where the right of withdrawal does not apply.
Please submit a notice of withdrawal before returning your item. You can contact our customer service team or submit your notice through the BääBää website. We will then provide the necessary return instructions and a prepaid return label.
You may inspect the product in the same way you would in a physical shop. This includes examining its characteristics, appearance, size and material to the extent necessary to establish its nature and functionality. If you handle or use the product beyond what is necessary for this purpose, you may be liable for any resulting reduction in its value, in accordance with applicable consumer protection legislation.
Every genuine sheepskin and reindeer hide is unique. Natural variations may occur in the shade, length, structure and texture of the wool or fur, as well as in the shape of the hide. These variations are inherent to the material and do not, in themselves, constitute a product defect.
Please pack your item carefully to protect it during transit. Seal the parcel securely and attach the prepaid return label provided by our customer service team. If the item is damaged during return transit due to inadequate packaging, any implications for your refund will be assessed on a case-by-case basis in accordance with applicable legislation.
Exercising your statutory right of withdrawal does not require the product to remain unopened or uninspected. However, you may be liable for any reduction in the product’s value if you handle it beyond what is necessary to establish its nature, characteristics and functionality. Statutory exceptions to the right of withdrawal also apply.
If your item arrives damaged or has a defect, please contact our customer service team before returning it. Include your order number, describe the issue and, if possible, attach photographs. We will advise you on the next steps. Your statutory rights concerning faulty goods remain unaffected under applicable consumer protection legislation.
The return fee for standard parcels within Finland is €13.90. For oversized items, such as large sheepskin rugs, return costs are calculated according to the carrier’s current rates. Return costs are deducted from the refund amount.
For orders delivered outside Finland, customers are responsible for all return shipping costs. These depend on the return destination, parcel size and shipping service used.
If your item is faulty or we have sent you the wrong product, please contact our customer service team before arranging the return. Such cases are handled separately in accordance with applicable consumer protection legislation.
The easiest way to receive a different item is to return your original purchase and place a new order. This allows your new order to be processed without waiting for the return to be completed. Availability and delivery times for the new item will follow the usual ordering terms.
The same return conditions apply to exchanged items as to other returns. Return shipping costs are deducted from the refund amount.
For standard parcels returned within mainland Finland, the return fee is €13.90. This fixed rate does not apply to oversized shipments, such as large sheepskin rugs. Return costs for these items are calculated according to the carrier’s current rates.
For orders delivered outside Finland, customers are responsible for all return shipping costs. These depend on the return destination, parcel size and shipping service used.
Please contact our customer service team before returning an international order so we can confirm the return cost and provide the appropriate instructions.
If you exercise your statutory right of withdrawal, we will refund all payments received without undue delay and no later than 14 days after receiving your notice of withdrawal. However, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Refunds are made using the same payment method you used for the original order, unless otherwise agreed. Processing times set by your payment service provider or bank may affect when the refund appears in your account.
Return costs are deducted from the refund in accordance with our return policy. For standard parcels returned within Finland, the return fee is €13.90. Return costs for oversized shipments are calculated according to the carrier’s current rates. For orders delivered outside Finland, customers are responsible for all return shipping costs.
If your item arrives faulty, damaged or differs from what you ordered, please contact our customer service team before returning it. Include your order number, a description of the issue and, if possible, photographs.
We will assess the situation and advise you on the appropriate next steps. Your statutory rights under applicable consumer protection legislation remain unaffected.
If you wish to withdraw from your purchase, you must notify us explicitly. Please contact our customer service team or use the withdrawal function available in our online store within the applicable 14-day withdrawal period. Simply leaving a parcel uncollected does not constitute a notice of withdrawal.
If a parcel is not collected within the specified collection period and is returned to us, a return fee of €13.90 will be deducted from your refund.
If your item arrives damaged, faulty or different from what you ordered, please contact our customer service team as soon as possible at info@baabaa.fi.
Include your order number and describe the issue. If possible, attach photographs of the item and its packaging. This will help us assess the situation and advise you on the next steps.
We assess each case individually and work with you to determine an appropriate solution. Please do not return the item until you have received return instructions from our customer service team.
If an item is faulty or we have sent you the wrong product, the matter will be handled in accordance with applicable consumer protection legislation. Your statutory consumer rights remain unaffected, including where the ordinary right of withdrawal does not apply.
Genuine sheepskins and reindeer hides are unique natural materials. Variations in shade, shape, size, and the length and texture of the wool or fur are inherent to these materials. Such variations do not, in themselves, constitute a product defect.
If you are unsure whether an issue is a natural characteristic of the material or a potential defect, please contact our customer service team. We will help you assess the situation.
If you wish to cancel your order before it is dispatched, use the Order Cancellation function in the footer of our website or contact us at info@baabaa.fi. Please include your order number so we can identify your order.
If your order has not yet been dispatched, we will do our best to stop it. However, we cannot guarantee cancellation once the order has been dispatched or production has progressed too far to be stopped.
You can return your online purchase within 14 days of receiving your order. To let us know you wish to return an item, use the Order Cancellation function in the footer of our website or email us at info@baabaa.fi within this period.
Simply returning an item or leaving a parcel uncollected does not count as notifying us of your decision to return it.
Once you have submitted your request, our customer service team will send you return instructions and a prepaid return label.
You can email us at info@baabaa.fi
You can also reach us via WhatsApp at +358 50 551 8778
You can call or text us at +358 50 551 8778